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We are reaching out to inform you of an important infrastructure migration affecting users on our Budget VPS lineup at our Los Angeles (LA) data center.
As part of CloudCone’s long-term infrastructure strategy and continued platform expansion, we will have to relocate our LA-based Budget VPS lineup infrastructure to our new data center facility. This includes the physical migration of approximately 200+ server nodes and associated hardware.
Migration With Expected Downtime:
Start Date: Wednesday, July 07, 2026
Power-off begins: Approximately 05:00 PM (PST)
Physical unracking begins: Approximately 05:30 PM (PST)
What to Expect During The Migration
This infrastructure migration will be carried out in carefully planned phases to ensure minimal disruption:
Firstly, we are committed to ensuring complete transparency.
Each affected node will be safely powered down.
Hardware will be de-racked, securely packed, transported, and reinstalled at the new data center facility.
The transport route to the new facility is expected to take approximately 1 hour.
Once unpacked and re-racked, the hardware will be re-cabled, powered on, and fully validated.
Due to the scale of this operation, full completion, including staging, transport, configuration, and network validation, may take up to 24 hours.
Your server’s current IPv4 address will remain unchanged.
No action is required from your end, other than planning accordingly for the downtime window.
Why This Migration Is Happening
This move is part of our broader effort to strengthen and scale CloudCone’s infrastructure footprint alongside the ongoing transitions affecting our current upstream providers at the LA DC1 facility.
As a result, CloudCone will have to physically migrate our Budget VPS lineup out to a new facility in Los Angeles, USA. We aim to:
Increase growth capacity within our LA, USA location.
Improve infrastructure scalability and business efficiency.
Continue investing in more reliable colocation facilities worldwide.
Stay Updated As We Proceed
Our engineering and operations teams have been preparing extensively for this project to ensure the process is executed as smoothly as possible. We fully understand the importance of uptime and will take every precaution throughout each phase of the migration.
Further updates, including service-specific schedules and progress notices, will be shared on our Status Page:
https://status.cloudcone.com.
Frequently Asked Questions
Our support team is available to assist you if you need any clarification.
Can I choose to stay in the previous ‘Los Angeles’ DC?
No. As part of CloudCone’s long-term growth strategy, we are physically relocating the infrastructure for our Budget VPS line to a new Los Angeles (LA) data center facility.
Will any data be lost?
No. This is a physical infrastructure move. Your VPS will remain on the same server hardware, which will be powered down, transported, and brought back online once the move is complete.
Should I take backups before the migration?
Although we do not expect this migration to result in any data loss, we encourage all customers to maintain their own off-server backups before the infrastructure move as a standard best practice, just to be on the safe side.
Will I receive any compensation?
No. CloudCone does not provide compensation, service credits, or refunds for infrastructure migrations, maintenance events, or other scheduled downtime. Our team remains committed to carrying out this migration with transparency, care, and minimal disruption.
What happens if I choose not to proceed with the migration?
Unfortunately, if you do not wish to continue with the migration, the user would have to cancel the service without a refund. Please note that this migration does not breach the service location promise, as your service will remain hosted within the city of Los Angeles, USA, within a brand new state-of-the-art data center facility.
Will my VPS resources change?
No. Your VPS resources, including CPU, RAM, disk, and overall plan, will remain unchanged. This is purely a physical data center move while keeping the IP address the same.
Will my IP address change?
No. The IPv4 renumbering process was already completed on the 22nd of June; your current IP address will remain unchanged.
How can I stay updated?
Once the maintenance begins, we will create an incident on our status page and provide regular updates throughout the process:
https://status.cloudcone.com.
Do I need to open a support ticket before the migration?
No action is required from your side before the migration, as our team will take care of the full process, including the safe shutdown, physical transfer, and service restoration. Please plan accordingly for the scheduled downtime, and once the migration has been successfully completed, we will notify you via your CloudCone-registered email as soon as your VPS is back online and fully operational.
Will my VPS password or login details change?
No. Your username and password will remain unchanged.
Will the VPS location still be Los Angeles?
Yes. All of our services will remain active in the city of Los Angeles, USA, within a brand new state-of-the-art data center facility.
We appreciate your patience and understanding, and your continued trust in CloudCone while we carry out this important migration. Our priority is to ensure the process is completed safely, carefully, and with minimal disruption.
Sincerely,
The CloudCone Team
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